Return and Refund Policy

Thank you for shopping with us! We value your business and strive to ensure you have a clear and seamless experience. Please read our policy below regarding returns, and refunds.

Returns are accepted within 25 days of purchase. Items must be unused and unworn, with tags on and in the original packaging. Refunds go back to your original payment method. Return shipping is paid by the customer and original shipping is not refunded. If an item arrives damaged or defective, email admin@thecoldest.store within 48 hours. 

1. Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our requirements below:

• Return Window: Returns are accepted up to 25 days after the original purchase date. Returns initiated or requested after 25 days will unfortunately not be eligible for a return or a refund.

• Item Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

2. Refund Policy

• Refund Method: All approved refunds are issued back to your original payment method. The money returns to the card or payment account you used at checkout. We do not hold your refund as store credit unless you ask us to.

• How Refunds Are Issued: Once your return arrives and is inspected, we will email you to say whether the return is approved. We issue approved refunds within 3 business days of approval. If it is approved, we send the refund to your original payment method. How fast it shows up depends on your bank or payment provider.

• Shipping Costs: Original shipping charges are non-refundable. The customer is responsible for paying all return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 48 hours of delivery at admin@thecoldest.store with your order number and a photo of the item's condition. We will arrange a replacement or resolve the issue as quickly as possible.

4. Contact Us

If you have any questions regarding our Shipping, Return, or Refund policies, please reach out to our customer support team:

• Email: admin@thecoldest.store

• Hours: 9AM-5PM Mon-Fri CST